Refund Policy

Last updated: July 4, 2026

Simple version: if noddle didn’t work out, you shouldn’t pay for it.

First purchase — 14 days, no questions

If you’re within 14 days of your first paid subscription and noddle isn’t what you hoped, write via the contact page and you’ll get a full refund. No retention flow, no “are you sure” gauntlet.

Renewals

Renewal charges can be refunded within 7 days of the charge if you haven’t meaningfully used the service in the new period. Forgot to cancel? That counts — just ask.

Cancelling vs refunding

Cancelling is self-serve and immediate: your paid tier keeps working until the end of the period you already paid for, then falls back to the Free plan. Your boards are never deleted by a downgrade, and they stay exportable on every plan.

The fine print (kept short)

• Payments are processed by Lemon Squeezy as merchant of record; approved refunds are issued through them to your original payment method, usually within 5–10 business days.
• ✦ AI credits included with a refunded period are withdrawn with the refund. Heavy AI usage followed by a refund request may be declined — credits cost real money to serve.
• Team plans: refunds apply to the whole subscription, requested by the team owner.
• Abuse of the refund policy (repeated purchase-refund cycles) may lead to future purchases being declined.

Questions first? Ask before you buy — you’ll get an honest answer about whether noddle fits your use case.